RETURNS & EXCHANGES

The shipping costs incurred for returning your item(s) to House of Red for exchange, credit or refund are at your own expense. We will provide you with a refund/exchange or credit on full-priced items if:

 

  1. The items are in original condition, with all tags attached

  2. The items have not been worn, damaged or washed

  3. You notify us and return the item(s) within 7 days of receipt

  4. The original invoice is provided as proof of purchase 

  5. The items are faulty

  6. The items received are different to the goods you have ordered

 

After examining the item(s), we will inform you of whether you have the right to reimbursement of the amount paid (excluding shipping) or exchange.

You must return the item(s) in saleable condition without any undue delay, and in any event within a maximum period of 7 calendar days, upon delivery.

Once your return has been received, inspected and approved we will refund you by your original payment method. Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.

Refunds will be made to the original purchaser’s credit card or Paypal account.

 

We will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email. A limit of one exchange per order applies, unless product deemed faulty.

 

Please make sure to read the care label instructions and/or contact us at customerservice@house-of-red.com if in doubt of how to wash. All House of Red items are pre-washed for quality control.

 

We recommend using only eco-friendly detergents. Harsh detergents can result in colour discolouration and stain the garments; even white natural fabrics can bleach off.

 

  • Please note we do not refund SALE goods, these are final sale items and can't be returned or exchanged unless deemed faulty. This includes SAMPLE SALE as well as FLASH SALE goods. We do not refund/exchange swimmers & underwear due to hygiene reasons.

  • SAMPLE SALE goods are bound to have faults, including stains, size discrepancies, etc. When purchasing from the SAMPLE SALE the customer is aware that the goods cannot be returned or exchanged.

  • Credit notes are not refundable. Should you wish to return an order purchased with a credit note (within the 7 day exchange/return period), another credit note will be provided. 

  • Please note: we are not responsible for exchanging/returning House of Red items purchased via our stockists. Customer must contact the stockist directly always with proof of purchase.

  • Gift vouchers & credit notes aren't applicable to flash sales (sale codes). only one code/discount at a time may be used.

 

HOW TO RETURN YOUR ORDER

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To apply for a return or exchange, please email us at customerservice@house-of-red.com with your original order details as well as a reason as to why you wish to return or exchange your purchase.  

We recommend using a trackable shipping service when returning your order to ensure safe and documented delivery, as House of Red takes no responsibility in tracking your return. 

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