*Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment. Orders placed over the weekend and/or public holidays, will be processed the next business day. During sale periods and public holidays, processing times may vary and may take up to 3 business days - excluding standard shipping times.

 

TRACKING YOUR ORDER

 

Once your order has been confirmed, you will receive a shipment notification. This will include your orders tracking ID.

You can track your order via the link provided in the email, or directly via the carrier's website.

Shipment details for each order will be provided. If you cannot find your tracking code, please contact our customer service team.

 

We will always try to process and ship you order in the quickest time possible. If you need your order by a certain date, please do get in touch and we will do all we can to make sure you receive your order on time. 

customerservice@house-of-red.com

 

All of our items are handmade to order. We normally take up to 3-5 days to make them for you. 

 

 

POSTAGE CHARGES AND DELIVERY TIMES

 

MEXICO / LOCAL (Guadalajara, Zapopan, Ajijic, Jocotepec, Chapala) - Standard Shipping $80 pesos 3-5 business days

MEXICO - Standard Shipping $180 pesos 3-5 business days 

MEXICO - Standard Shipping Free over $3,000 pesos 3-5 business days 

 

INTERNATIONAL SHIPPING

 

Our international shipping method is based on the weight of your items, so depending on what you buy is the calculated shipping rate. 

 

NORTH AMERICA - starting at $580 pesos ($29 USD +/-)

 

• Canada 

• United States of America 

 

SOUTH AMERICA - starting at: $650 pesos ($32 USD +/-)

 

• Belize

• Guatemala

• El Salvador

• Nicaragua

• Panama

• Colombia

• Ecuador

• Venezuela

• Peru

• Uruguay

• Bolivia

• Argentina

• Brazil

• Paraguay

 

EUROPE - starting at $680 pesos ($34 USD +/-)

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• United Kingdom

• Ireland

• Norway

• Sweden

• Finland

• Denmark

• Netherlands

• Portugal

• Spain

• France

• Germany

• Austria

• Switzerland

• Italy 

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